EPA practice 1

Which one of the following regulations would be the best to consult, when working with heavy components?

• Manual Handling

• Use of Work Equipment

• Noise at work

• Working at Height

An apprentice sees something which they feel is a major health and safety hazard. They should:

• carry on working in order to get the customer's job done

• let someone else report the problem to the supervisor

• leave the cleaner a note and let them sort the problem out

• report this verbally to their supervisor immediately

From the image below please identify the tool and its use.

• Pry bar for aligning components

• Centre punch for marking metal

• Screwdriver for tightening screws

• Tyre lever for levering components

Please place the red square on where you would refill the washer fluid.

Which one of the following is the best reason for developing positive working relationships with customers?

• So that customers trust the people that they are dealing with.

• In order for personal problems to be discussed without embarrassment.

• In order that large discounts can be given to regular customers.

• So that a less formal approach can be adopted with the customer.

What would a heavily corroded earth connection do to an electrical circuit?

• Lower the resistance and increase the current flow

• Increase the resistance and reduce the current flow

• Increase the resistance and increase the current flow

• Lower the resistance and lower the current flow

When would be the best time to carry out a check on the exterior condition of the vehicle?

• Before starting the service

• At the end of the service

• Whilst draining the engine oil

• During the service

What should be disconnected first when replacing a battery?

• The earth terminal

• The alternator power supply

• The live lead

• The battery clamp

Before fitting any accessory to a vehicle, it is important to:

• review the vehicle's service history record

• check the vehicle owner's handbook for instructions

• review the manufacturer's fitting instructions

• disconnect the positive battery terminal first

A vehicle 12 volt indicator light bulb fails. The driver is likely to notice, a warning lamp illuminates on the dashboard and the remaining bulbs will:

• flash as normal

• flash faster

• flash slower

• not operate at all