Chapter 1: Organisational Behaviour

Which field of study investigates the impact of individuals, groups, and structures on behavior within organizations to improve organizational effectiveness?

• Sociology

• Psychology

• Organizational Behavior

• Anthropology

What is the primary role of managers in an organization?

• Achieving organizational goals through other people

• Performing symbolic duties of a legal and social nature

• Working directly on specific tasks without overseeing others

• Transmitting information obtained internally or externally.

Which management function involves defining goals, establishing strategies, and developing plans to coordinate activities?

• Organizing

• Leading

• Planning

• Controlling

Which of the following is an interpersonal role according to Henry Mintzberg?

• Monitor

• Entrepreneur

• Figurehead

• Disseminator

What skill is particularly important for lower-level managers who work directly with employees performing specific tasks?

• Human skills

• Conceptual skills

• Technical skills

• Leadership skills

Which activity focuses on motivating, disciplining, managing conflicts, staffing, and training employees?

• Traditional Management

• Human Resource Management

• Communication

• Networking

Organizational Behavior emphasizes the importance of basing conclusions on which type of evidence?

• Anecdotal experiences

• Intuition

• Scientific evidence

• Gut feelings

Which discipline contributes to understanding individual behavior, learning, perception, personality, emotions, and leadership?

• Sociology

• Anthropology

• Psychology

• Social Psychology

What does workforce diversity refer to?

• The increasing homogeneity of organizations

• Different groups regardless of race, gender, religion, or social status

• The process of downsizing

• The radical redesign of core business processes

What is Total Quality Management (TQM) driven by?

• Increased job satisfaction

• Continuous improvement of all organizational processes

• Radical redesign of business processes

• Temporary work groups