Chapter 7: Communication

What is communication?

• The process of transmitting information and meaning

• The process of creating barriers in organizations

• The process of controlling employees' behaviors

• The process of avoiding interactions

What are the four functions of communication?

• Control, Motivation, Emotional Expression, Miscommunication

• Control, Demotivation, Emotional Expression, Misinformation

• Control, Motivation, Emotional Expression, Information

• Control, Motivation, Emotional Suppression, Information

What is the purpose of the message-receiving process?

• To avoid listening to the message

• To distort the message intentionally

• To analyze and check understanding of the message

• To ignore the sender's message

What is an example of nonverbal communication?

• Written letters

• Verbal conversations

• Body language

• Phone calls

Which direction of communication flow involves communications from managers to employees?

• Upward

• Lateral

• Diagonal

• Downward

What is a barrier to effective interpersonal communication related to emotional judgments?

• Emotions

• Information Overload

• Filtering

• National Culture

How can one overcome barriers to effective interpersonal communications related to emotions?

• Listen Actively

• Use Feedback

• Constrain Emotions

• Simplify Language

What type of communication is not defined by the organization's hierarchy?

• Formal Communication

• Informal Communication

• Diagonal Communication

• Lateral Communication

What is the medium through which the message travels in the communication process?

• Encoding

• Decoding

• Channel

• Message

What is the purpose of the control function of communication?

• To provide information

• To motivate employees

• To control individuals' behaviors

• To express emotions