HCCB - Influencing for Results - Recap Quiz

What is the main difference between influence and persuasion in terms of intent?

• Influence is direct and deliberate; persuasion is indirect and subtle.
• Influence is indirect and subtle; persuasion is direct and deliberate.
• Influence and persuasion have the same intent, but different methods.
• Influence and persuasion have different intents, but the same methods.

What is the ideal outcome of persuasion?

• A win-win solution for all the parties involved.
• A win for the communicator and a loss for the other party.
• A win for the communicator and a neutral outcome for the other party.
• A win for the other party and a neutral outcome for the communicator.

Complete the equation: Your Personal Power + Your __ = The Idea.

• IQ
• EQ
• SQ
• AQ

Which of the following statements is true about Legitimate Power?

• Legitimate Power is based on the personal charisma and charm of the individual.
• Legitimate Power is influenced by the rewards and punishments that the individual can offer.
• Legitimate Power is dependent on the expertise and knowledge of the individual.
• Legitimate Power is derived from the title or position of the individual.

One way to measure executive presence is to assess how well you can win the confidence of people around you. Which of the following strategies is most effective for building trust and rapport with others?

• Mimicking their body language and speech patterns
• Showing genuine interest in their goals and challenges
• Highlighting your own achievements and credentials
• Giving them unsolicited advice and feedback

Anusha is a project manager who likes to analyze every detail and problem before making a decision. She is very rational and logical, and values evidence and facts over emotions and opinions. She often challenges the status quo and asks critical questions, but sometimes she can be too detached and skeptical, and miss the bigger picture. What leadership style does Anusha have?

• Charismatic
• Skeptic
• Thinker
• Controller

You are trying to persuade your colleague to adopt a new software that will improve your team's productivity and efficiency. You want to use the CREATE technique to frame your proposal. Which of the following statements is the best way to start the conversation?

• I have found a great software that will make our work easier and faster. Do you want to try it?
• What do you think are the main challenges we face in our current workflow? How do you feel about them?
• We both want to achieve our team's goals and deliver high-quality results. I have an idea that can help us with that.
• There is a new software that can solve all our problems. It has many features and functions that we need.

Consider the following scenario: You are a manager of a software development team and you have decided to adopt a new software that can solve all your problems. It has many features and functions that you need. However, one of your senior developers is strongly opposed to this change and argues that the new software is inferior to the existing one. He refuses to learn the new software and threatens to quit if you force him to use it. How would you handle this conflict?

• Ignore his objections and implement the new software anyway, hoping that he will eventually adapt or leave.
• Agree with his objections and stick to the existing software, even though it does not meet your needs and goals.
• Compromise with him and allow him to use the existing software, while the rest of the team uses the new software. Create a separate workflow for him to integrate his work with the others.
• Listen to his objections and try to understand his perspective, while also explaining the benefits and rationale of the new software. Ask him to give it a fair trial and provide feedback and support.

You want to convince your manager to adopt a new software that can improve the productivity and efficiency of your team. However, your manager is reluctant to change and prefers the old system. How can you create interest for your idea?

• Tell your manager that the new software is the best in the market and has many features that the old system lacks.
• Ask your manager what are the pain points or challenges that he faces with the old system and how the new software can address them.
• Tell your manager that the new software is mandatory and he has no choice but to use it.
• Compromise with your manager and let him use the old system while the rest of the team uses the new software.

You have an idea for a new project that can increase the revenue and customer satisfaction of your company. You need to present your idea to the senior executives who are busy and have limited attention span. How can you create interest for your idea?

• Tell a story about how your project was inspired by a customer problem or feedback and how it can solve it.
• Make exaggerated claims about your project and promise unrealistic outcomes that can impress the executives.
• Show a demo or a prototype of your project and explain how it works and what results it can achieve.
• Start with an interest-getter remark such as "Do you want to know the secret to success?" or "I have an amazing idea that will blow your mind."