INTRODUCTION TO QUALITY

What is the definition of Quality?

• The ability of a product/service to meet customer requirements

• how closely a good/service confirms to specified standards

• Doing things right, at the right time, the first time & every time

• All of the given answers are correct

Define a Manufacturing-based Quality?

• Quality is found in product components & attributes

• If customers are satisfied, the product has good quality

• If the product meets the design specifications, it has good quality

• If it provides good value for the price, it has good quality

All answers represent dimensions of Quality, except:

• Non-conformance

• Performance

• Reliability

• Durability

There are 4 types of Quality, except?

• Indifferent Quality

• Expected Quality

• Two-dimensional Quality

• Exiting Quality

Below is the relationship between Quality & Profit, except

• Product quality determines business profits

• High-quality products are usually sold at low prices

• Businesses offering premium quality have a large market share

• Quality is positively & significantly related to high returns

Many customers consider Quality as an important source of value, because it is able to

• improve the company reputation and employer pride

• increase lead time

• increase production costs

• reduce productivity

What is the traditional thought on Quality & Profit?

• Quality will incur too much cost, then increase profit

• Quality will incur too much cost, then decrease profit

• Quality will incur less cost, then increase profit

• Quality will incur less cost, then decrease profit

What is the concept of paradigm shift in terms of Quality & Profit?

• Quality will incur high costs, then increase profits

• Quality will incur high costs, then increase profits

• Quality will incur low costs, then increase profits

• Quality will incur low costs, then decrease profits

What is the important impact on Productivity when Quality is implemented in the workplace?

• Reduction in the use of machines & resources

• High service & support costs to eliminate waste, rework, etc.

• Reduction in the use of employee resources

• High output due to better cycle time & reducing errors

What will happen to an organization if they do not offer high-quality products or services?

• The company will lose business

• Product sales increase

• Product demand increases

• High profit returns