PHS Ch 9.1 Wkst

According to a study by a large health care organization, how many health care professionals share patient information during an average two-day stay in an acute care facility?

• 10

• 25

• 47

• 60

What can happen if communications are not shared with care and accuracy in health care?

• Improved patient outcomes

• Inappropriate and dangerous treatment

• Faster recovery times

• Increased patient satisfaction

What is essential in the exchange of ideas, feelings, and thoughts in health care?

• Communication

• Medication

• Technology

• Patient isolation

Which of the following is a barrier to engagement in effective patient relations?

• Introducing yourself

• Asking pointed and critical questions

• Educating the patient

• Creating a sense of collaboration

What will an understanding health care professional make patients feel?

• Accepted

• Anxious

• Confused

• Isolated

What is one of the goals of educating the patient?

• To increase knowledge and understanding

• To decrease knowledge and understanding

• To increase anxiety

• To minimize knowledge

Which question is NOT one of the common questions patients have?

• What is happening to me?

• What will I have to do?

• Will it hurt?

• How much will it cost?

What should healthcare professionals do if they are unable to answer a patient's question?

• Ignore the question

• Assure the patient they will find out from other sources

• Change the subject

• Tell the patient to look it up themselves

What should be avoided when communicating with patients?

• Using complicated, clinical terms

• Being clear

• Answering all questions

• Using simple language

What can you do when you understand your prejudices and feelings?

• Overcome them

• Ignore them

• Communicate less

• Avoid conflicts