Communication and Negotiation Quiz

What term describes the channels or patterns in an organization through which communication flows?

• Communication structure

• Communication network

• Audience needs

• Internal customers

Which of the following refers to the needs, wants, conditions, or gaps in knowledge and skills the audience has?

• Communication network

• Audience needs

• Internal customers

• External customers

Who are considered internal customers in an organization?

• Customers who purchase products

• Employees and stakeholders

• Competitors

• External regulators only

Which level of listening involves hearing without attending to the surrounding sounds or noises?

• Reception

• Attention

• Focusing

• Integration

What is the highest level of active listening, where information is judged for its accuracy and relevance?

• Reception

• Attention

• Evaluation

• Focusing

Which type of audience needs to be convinced of the importance of the message first?

• Friendly audience

• Apathies

• Uninformed

• Hostile

What is the primary goal of public speaking?

• To entertain

• To inform and persuade

• To confuse the audience

• To speak for as long as possible

Which reading strategy involves getting an idea of what the text is about without reading the main text body?

• Scanning

• Skimming

• Previewing

• Detailed reading

Which negotiation stage involves knowing what you want and the strategies to use?

• Preparation

• Bargaining

• Timing issue

• Seating

What is essential for effective negotiation?

• Arguing with the other party

• Active listening and empathizing

• Ignoring the other party's needs

• Setting unrealistic goals