Penilaian Pengetahuan

Choose the correct statements about the environmental conditions in the Reception area.

• Ambience

• Good lighting

• Furniture and equipment

• Adequate ventilation

• Type and amount of music

What is the task of a Receptionist that needs to be done by a beauty therapist in the Reception Area?

• to welcome the client

• Answering and forwarding phone calls.

• Discounted services, treatments, and products

• Special packages of services, treatments, and products

How can customers make an appointment for treatment ?

• Online

• Walk-in

• Phone call

• End Treatment

When a customer calls to make an appointment, what should we ask the customer first?

• Name

• How is your day?

• Ask the customer to come to the store.

• Madam. Have you had lunch?

How to Control Exposure to Salon Products based on which statement is correct about Product Exposure

• Products are stored in the shop

• Displayed in the consultation room

• Products are stored in the treatment room

• Each arrangement must match the group of products arranged

What is the meaning about the FIFO.

Why is product display area so important?

• To give away for free

• To make everyone proud

• Displayed at the back of the store

• To inform & make customers aware of the company's products

'provide customers with a comfortable and privacy place to conversation'

The description above best describes:

• Pantry Salon

• Service Room

• Reception Area

• Consultation Room

list out ways are there to communication skill with client.

What is the first step to take when a customer walks into the salon?

• Offer them a drink

• Ask for their name

• Direct them to the waiting area

• Discuss the latest salon promotions