Penilaian Pengetahuan

Choose the correct statements about the environmental conditions in the Receiving area.

• Ambiance

• Good lighting

• Furniture and equipment

• Adequate ventilation

• pop music

What is the task of a Receptionist that needs to be done by a beauty therapist in the Reception Area?

• Reception desk

• Answering and forwarding phone calls.

• Services, treatments, and products offered at a discount

• Special service, treatment, and product packages

What type of appointment is it?

• Online

• Walk-in

• Phone call

• After treatment

When a customer calls to make an appointment, what should we ask the customer first?

• Name

• How is your day?

• Ask the customer to come to the store.

• Ma'am. Have you had lunch?

Which of the following statements is not true about Customer Appointment Control?

• Customer Attendance

• Customer Appointments

• Identified types of customers

• Customer medical history

Choose the statement that is correct about Cash Payment.

• The number must be recorded on the back of the check.

• The words and figures written on the check must match those in the box.

• At least verbally inform the customer of the amount of money they are giving you.

• This card authorizes immediate debit of cash from the customer's account.

How to Control Product Display in a Salon based on which statement is correct about Product Display

• Products are stored in the shop

• Displayed in the consultation room

• Products are stored in the treatment room

• Each arrangement must correspond to the group of products arranged

Why is product display so important?

• To give away for free

• To make everyone proud

• Displayed at the back of the store

• To provide information & let customers know about the company's products

Which of the following is NOT an area of work in a salon?

• Pantry Salon

• Service Room

• Receptionist Area

• Makeup Room

When should the reception area be cleaned?

• It should be cleaned every hour

• Before the end of business

• Before starting the business

• When clients come for treatment