What does TQM stand for?

• Total Quality Management
• Total Quantity Management
• Total Quality Measure
• Total Quantity Measure

Which of the following is NOT a key principle of TQM?

• Customer focus
• Continuous improvement
• Total involvement
• Maximizing profits

Who are the key contributors to the development of TQM principles?

• Henry Ford and Steve Jobs
• W. Edwards Deming and Joseph Juran
• Bill Gates and Elon Musk
• Peter Drucker and Jack Welch

Which leadership style focuses on inspiring and motivating employees to achieve higher levels of performance?

• Transformational Leadership
• Servant Leadership
• Participative Leadership
• Autocratic Leadership

What is the primary focus of Servant Leadership in TQM?

• Maximizing profits
• Prioritizing employee development
• Centralizing decision-making
• Implementing strict control measures

Which TQM tool is represented by the cycle Plan-Do-Check-Act?

• Six Sigma
• Kaizen
• PDCA Cycle
• Lean principles

What is the main benefit of involving employees in the decision-making process in TQM?

• Faster decision-making
• Reduced operational costs
• Promotes a sense of ownership
• Increased hierarchical control

Which company is known for its successful implementation of the Kaizen approach?

• Apple
• Toyota
• Google
• Amazon

What is a common obstacle in implementing TQM that leaders must address?

• Excessive employee training
• Resistance to change
• Lack of technological resources
• Over-communication

How can leaders overcome resistance to change in TQM?

• Ignoring employee concerns
• Imposing changes without explanation
• Communicating the benefits of change
• Reducing the workforce