Values & Culture Quiz

What is the main goal of the Heroic Service Team?

• Creating astonishing experiences for the community

• Achieving 100% happiness rating

• Increasing response times

• Focusing on individual goals only

How do we handle mis-takes as a team?

• Take extreme ownership and prioritize turning the problem around quickly

• Avoid acknowledging the mistake

• Blame others for the mistake

• Ignore the mistake and move on

What is the main expectation of each Heroic Service Team member?

• Focus only on individual goals

• Respond emotionally to difficult situations

• Demonstrate Areté and be HEROIC in every interaction

• Avoid helping the community

What should NEVER be done?

• Ignore team members

• Always apologize

• Pass difficult situations to others

• Respond emotionally

How should bigger mis-takes be handled?

• Avoid acknowledging the mistake

• Blame others for the mistake

• Publicly practice owning it and share what needs work

• Ignore them and move on

What is the FIRST thing to do before starting Heroic work or team meetings?

• Say, "Let's go!"

• Flip the Switch

• Focus on Breath

• Recite your top virtues

What's the most valuable thing you can do in work and beyond?

• Achieve individual goals

• Live with Areté

• Appreciate blessings

• Avoid negativity

What should always be done when meeting with the team or a member according to the text?

• Start with a joke

• Avoid team interactions

• Begin with a meditation

• Focus on individual achievements

What is the main focus of the company as mentioned in the text?

• Increasing response times

• Creating astonishing experiences for the community

• Ignoring team goals

• Achieving personal goals

What are examples of bigger mis-takes that require extreme ownership?

• shipping a community email with the wrong info

• missing a meeting you were supposed to attend

• Sending an email out with typos.

• not showing up for work when you said you would