UTS Reception 2D (Susulan)

UTS Reception 2D (Susulan)

University

7 Qs

quiz-placeholder

Similar activities

SPA Quiz 2

SPA Quiz 2

University

11 Qs

Room Division Management

Room Division Management

University

10 Qs

Week 3 FOM

Week 3 FOM

University

10 Qs

ROP 2.1 Front Office Quiz1 -2025

ROP 2.1 Front Office Quiz1 -2025

University

12 Qs

UAS Reception - 2D Hotel

UAS Reception - 2D Hotel

University

9 Qs

Kuis KPSDM

Kuis KPSDM

University

10 Qs

Lodging Management Quiz

Lodging Management Quiz

University

10 Qs

Parts of the house

Parts of the house

University

10 Qs

UTS Reception 2D (Susulan)

UTS Reception 2D (Susulan)

Assessment

Quiz

Education

University

Easy

Created by

Mirah Sanjiwani

Used 1+ times

FREE Resource

7 questions

Show all answers

1.

OPEN ENDED QUESTION

2 mins • 10 pts

Jelaskan apa yang dimaksud dengan First Impression dan Last Impression! (10 point, 2 minutes)

Evaluate responses using AI:

OFF

2.

OPEN ENDED QUESTION

5 mins • 20 pts

Jelaskan 4 fase dalam Guest Cycle! (20 point, 5 minutes)

Evaluate responses using AI:

OFF

3.

OPEN ENDED QUESTION

5 mins • 20 pts

Jelaskan departemen apa saja yang mendapatkan Expected Arrival List! (5 departemen) (20 point, 5 minutes)

Evaluate responses using AI:

OFF

4.

OPEN ENDED QUESTION

2 mins • 10 pts

Apa yang harus dikonfirmasi kepada tamu pada saat melakukan prosedur check in? (sebutkan 6 hal)

(10 points 2 minutes)

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

2 mins • 10 pts

Mengapa tamu wajib menandatangani registration form pada saat proses check in? (10 point, 2 minutes)

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

5 mins • 20 pts

Sebutkan 10 contoh special request beserta departemen yang menangani special request tersebut! (20 point, 5 minutes)

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

10 mins • 20 pts

Make a dialog between Guest and Receptionist based on reservation below (step when you confirm the reservation to the guest)

Guest name :  Mr and Mrs Gregory Bobber

Nationality :  Australia

Room type :  1 Suite room

Arrival date :  25 July 2024

Length of stay : 4 (four nights)

Room rate :  Suite room IDR 1.500.000 ++ include ABF for 2 person

Payment :  Cash

Room No :  109  

Plan :  Room include Breakfast

Special request :  Candle light dinner (last stay)

Evaluate responses using AI:

OFF