Jelaskan apa yang dimaksud dengan First Impression dan Last Impression! (10 point, 2 minutes)
UTS Reception 2D (Susulan)

Quiz
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Education
•
University
•
Easy
Mirah Sanjiwani
Used 1+ times
FREE Resource
7 questions
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1.
OPEN ENDED QUESTION
2 mins • 10 pts
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2.
OPEN ENDED QUESTION
5 mins • 20 pts
Jelaskan 4 fase dalam Guest Cycle! (20 point, 5 minutes)
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OFF
3.
OPEN ENDED QUESTION
5 mins • 20 pts
Jelaskan departemen apa saja yang mendapatkan Expected Arrival List! (5 departemen) (20 point, 5 minutes)
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4.
OPEN ENDED QUESTION
2 mins • 10 pts
Apa yang harus dikonfirmasi kepada tamu pada saat melakukan prosedur check in? (sebutkan 6 hal)
(10 points 2 minutes)
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5.
OPEN ENDED QUESTION
2 mins • 10 pts
Mengapa tamu wajib menandatangani registration form pada saat proses check in? (10 point, 2 minutes)
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6.
OPEN ENDED QUESTION
5 mins • 20 pts
Sebutkan 10 contoh special request beserta departemen yang menangani special request tersebut! (20 point, 5 minutes)
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7.
OPEN ENDED QUESTION
10 mins • 20 pts
Make a dialog between Guest and Receptionist based on reservation below (step when you confirm the reservation to the guest)
Guest name : Mr and Mrs Gregory Bobber
Nationality : Australia
Room type : 1 Suite room
Arrival date : 25 July 2024
Length of stay : 4 (four nights)
Room rate : Suite room IDR 1.500.000 ++ include ABF for 2 person
Payment : Cash
Room No : 109
Plan : Room include Breakfast
Special request : Candle light dinner (last stay)
Evaluate responses using AI:
OFF
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