Customer Experience

The ability to understand and share the feelings of another.

• Clear Communication

• Customer Experience

• Empathy

• Active Listening

Which of the following is not a characteristic a CSR should posses?

• Empathy

• Passive

• Active Listening

• Positive Attitude

All are the traits of clear communication except one.

• Volume and Clarity

• Confidence

• understanding non-verbal messages

• Aggressiveness

Smiling and helping with heart are examples of which characteristic?

• Empathy

• Active Listening

• Positive Attitude

• Clear communication

It is a way of listening and responding to another person that improves mutual understanding.

• Clear communication

• Active listening

• Empathy

• Positive Attitude