IHT C1

What is the relationship between the tourism and hospitality industries?

• They are closely connected as they both focus on serving people when they travel

• They are completely separate industries

• They have no impact on each other

• They only overlap in terms of accommodation

What is a characteristic of the hospitality and tourism industry related to perishability?

• Products and services can be stored for long periods

• Products and services are not affected by demand

• Products and services cannot be stored as they are highly perishable

• Products and services have unlimited shelf life

Which type of accommodation is known for its unique character and theme design decor?

• Service Apartments

• Boutique Hotels

• Motels

• Hotels

What type of restaurant offers fine china, table linen, and a luxurious surrounding?

• Casual Dining

• Fast Food

• Fine Dining

• Bistro/Coffee House

Which factor can affect the tourism industry in terms of basic needs such as water supply and sanitation?

• Environmental

• Social

• Economic

• Political

What is the importance of tourism and hospitality in Singapore's economy?

• It has no impact on the economy

• It only benefits foreign countries

• It boosts other local industries, creates employment, and earns foreign exchange

• It leads to economic decline

Which association in Singapore represents executives working in the Rooms Division of hotels?

• AFBE

• ARDE

• STB

• SHA

What framework is used to analyze and monitor macro-environmental factors that may impact the tourism and hospitality sector?

• Maslow's

• STEEP

• PESTEL

• Leisure ladder

What is the purpose of job redesign in the hospitality industry?

• To reduce employee satisfaction

• To decrease productivity

• To review, enhance, and value-add to existing jobs

• To create lower-quality jobs

Why is attention to detail important for hospitality employees?

• To ignore guest preferences

• To provide excellent customer service

• To decrease job satisfaction

• To reduce communication skills