LEADERSHIP AND CHANGE MANAGEMENT

1. 1. ______________  is the management of change from the perspective of a manager or the top leadership.

• Individual change management

• Leadership and change management

• Organisational change management

• Transitional change management

2. 2. ______________ is not a primary role of change agent.                                        

                                      

• a) Consultant     

• b) Trainer  

•    c) Controller   

• d) Researcher

3. 3. The main objective of change management is to __________.                    

• a) Minimum benefit from the implementation

• b) Reduce the probability of change implementation failure

• c) Increase resistance to change

• d)  None of the above

4.  ___________ is not a stage in Kurt Lewin’s three-stage model of change. 

                                         

• a) Expert   

• b) Change

• c) Refreeze   

• d) Unfreeze

5.  Eight steps change model was developed by _______.                      

             

• a) John Kotter

• b) Kurt Lewin

• c) Blake and Mouton

• d) Hersey - Blanchard

6  __________ is not a strategy for change management.                    

                      

         

• a) Directive Strategy          

• b) Participative Strategy

• c) Non-negotiative Strategy        

• d) Expert Strategy

7.  ______ is the feature of an organisation culture.                                                 

• a) Outcome orientation                 

                       

• b) People orientation   

• c) Team orientation

• d) All of the above

8. ____ step is not involved in an organizational development process.          

                  

                          

• a) Diagnosis of the Problem

• b) Evaluation Process

• c) Accounting Process 

• d) Planning to Change Strategy

9.  _____________ is a small group of employees in the same work area or doing similar type of work who voluntarily meets regularly for about an hour every week to identify, analyse and resolve work related problems.                       

                                              

         

• a) Quality circle   

• b) TQM (Total Quality Management)

• c) Management By Objectives (MBO)

• d) Job design

10.  _________ is the art of learning solving problems and taking advantages of opportunities to keep improving through the process of carrying out changes in the internal environment to the conform to the fast changing external environment.                                                                                                                   

   

               

• a) Organizational Culture                   

• b) Organizational Development

• c) Organizational Conflict      

• d) Organizational Change