Field Lightning

(1) The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

• Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."

• Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.

• Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.

• Select a Service Appointment from the list and press the "Schedule" action.

• Select multiple Service Appointments from the list and bulk schedule them.

Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?

• Generate a Service Report with a Signature Type.

• Install an AppExchange eSignature solution.

• Supply each Service Technician with a portable printer.

• Build a Flow on the Service Appointment record.

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

• Create a Quick Action that will create anew Service Appointment record.

• Create a Visualforce page that will create a new Service Appointment record.

• Create a Quick Action that will create a new Work Order record.

• Create a Visualforce page that will create a new Work Order record.

A customer wants return a defective product instead of scheduling service appointment How should this product be tracked in field service lightning?

• Create return order and return order line item

• Create a work order and work order line

• Create a return order and relate it to the product

• Create a product request and product request line item

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed?

Choose 2 answers

• Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

• Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

• Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

• Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

• Use an ERP to manage the BoM.

• Use Assets and define a hierarchy.

• Use Products and add to an Order.

• Use a custom object to model the BoM.

A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have the ability to request the part(s) from the other Technician.

What should a Consultant recommend to view and transfer parts between Technicians?

• Build a solution to utilize the product transfer functionality to view the truck stock and request transfer of stock.

• Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.

• Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

• Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

• Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

• Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

• Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

• Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

• Work Orders with Service Appointments

• Service Appointments and Service Appointment Line Items

• Work Orders with Products Consumed

• Work Orders with Work Order Line Items

Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments?

Choose 2 answers

• Gantt

• Color Palettes

• Gantt Map

• Appointment List