Autocare Mock 3

Match 3 sign descriptions to the correct Health and Safety symbol

a

b

c

Hazard to human health

Corrosive

Environmental Hazard

Place the statements in the correct order to lift large or heavy tyres safely​ ​

a

b

c

d

e

f

ensure you have a good hold

adopt a stable position

assess the weight and size of the tyre

keep the load close to your waist

plan how to lift the tyre

follow your planned route

Which TWO danger areas are associated with hybrid and electric vehicles

• chemical spillage

• scalding

• radiation

• high voltage

which TWO of the following PPE must be used when working on air conditioning systems

• fluoroelastomer gloves

• ear defenders

• protective goggles

• bump cap

which TWO legal benefits does the customer have under the Consumer Rights Act (2015)

• discounts

• refunds

• credit

• replacements

Which TWO principles apply to data under General Data Protection Regulations (GDPR)

• a set storage limitation

• the freedom to publish

• free access by the public

• everything stored is accurate

What is the correct order of actions when dealing with a customer complaint

• confirm the customers concerns back to them

• actively listen to the customers complaint

• reassure the customer that action will be taken

• refer to the workshop manager for a resolution

Match the FOUR sales questioning techniques to the situation they would be most appropriate

• to guide to desired outcome

• probing

• to encourage a more meaningful answer

• leading

• requires a YES/NO answer

• closed

• requires more in-depth information

• open

Which TWO of the following are relevant when a customer requests a refund

• the price of the item purchased

• they need to provide a proof of purchase

• they are not the original purchaser

• the item purchased is faulty

Drag and drop the labels onto the correct components of the Tyre Pressure Monitoring System (TPMS) in the image

a

b

c

d

wheel rim

valve

valve core

transmitter