
Chapter 6 Customer Service
Authored by Nicole Loh
Business
6th - 8th Grade

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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is customer service?
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
If a business provides quality customer service, customers will _________________________________.
customer loyalty is created, ensuring the continuity of the business.
have a negative experience and they will choose not to come back.
have a positive experience and they will choose to come back again.
will recommend the business to their relatives and friends.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To deliver quality customer service, service staff need to ________________.
be approachable, be customer-focused and be knowledgeable.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A service breakdown occurs when customers make a complaint about not being completely satisfied with a product or service.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What counts for quality customer service?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is product knowledge?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A salesperson should be impatient and interrupt a customer when he/she is describing his/her unhappiness.
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