Quiz on Service 4.0 and Disruptive Innovation

What is a key benefit of Service 4.0?

• Limited customer interactions

• Lower productivity and quality

• Slower speed and flexibility

• Higher productivity and quality

According to the text, what is a characteristic of Disruptive Innovations?

• They target high-end customers

• They are positioned towards unserved market segments

• They are initially considered superior by most customers

• They are always embraced by existing market leaders

What is the main difference between Sustaining and Disruptive Technologies?

• Sustaining technologies target new customer bases

• Disruptive technologies are radical

• Disruptive technologies evolve to meet future customer needs better

• Sustaining technologies are cheaper

According to Christensen's framework, what should organizations do to adopt disruptive technologies successfully?

• Overshoot the market demand

• Invest in sustaining technologies

• Create information through market forays

• Listen to their best customers

Which of the following organizations is mentioned as an example of handling disruption?

• IBM

• Google

• Tesla

• Facebook

What is the purpose of the Theory of Disruptive Innovation?

• To maintain the status quo in the market

• To enable new entrants to provide cheaper and more accessible goods and services

• To eliminate competition from the market

• To increase the prices of existing products

What is the main focus of Service 4.0?

• Maintaining traditional service models

• Enhancing customer interactions

• Reducing efficiency and effectiveness

• Ignoring customer needs