When a user clicks on the Communicate fix UI action on the Problem form, what happens ?

ITSM1

Quiz
•
Professional Development
•
Professional Development
•
Easy
Ada Burcan
Used 5+ times
FREE Resource
60 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Fix is written to the Work notes field on any Incident associated with the problem, which is Active
Fix is written to a draft Knowledge article
Fix is written to the Comments field on any Incident associated with the problem, which is Active
Fix is written to the Comments field on any Incident associated with the problem, which is On Hold, Awaiting Problem
2.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
When is a change task for Post Implementation Review created for an unauthorized change ?
When a change manager accepts the change
When the change request moves to a state of Assess
When the change request moves to Close
When the change request moves to a state of Review
3.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number ?
New incident created from the message
New interaction is created from the message
Email is rejected and auto-reply sent to sender
New case is created from the message
4.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests ?
ITSM Assignment Lookup Rule
Populate Assignment Group based on CI/SO
Automatic Assignment for ITSM
Auto-populate ITSM Assignment Groups
5.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement ?
Flow Designer
State Model
Workflow Dashboard
Task Creator
Action Modeler
6.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
What are the different ways a user can provide feedback on a knowledge article ? (Choose four.)
Flag Article
Comment on Article
Helpful ?
5 Star scale
Pin Article
7.
MULTIPLE SELECT QUESTION
3 mins • 1 pt
Which of the following Change Task Types are available by default ? (Choose three.)
Verification
Review
Planning
Deployment
Testing
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