Employee Development and Discipline Quiz

What is discipline?

• A condition of orderly conduct

• A state of compliance with rules

• A state of non-compliance with rules

• A state of disorderly conduct

What are the steps in the Discipline Process?

• Establish, evaluate, reinforce

• Evaluate, communicate, enforce

• Establish, evaluate, control

• Communicate, evaluate, reinforce

What are the essentials to successful discipline?

What is the four-stage formula for disciplinary action in a negative approach?

• Oral warning, Written warning, Termination, Suspension

• Oral warning, Written warning, Punishment, Termination

• Oral warning, Suspension, Termination, Written warning

• Oral warning, Termination, Punishment, Written warning

What is the three-stage formula for disciplinary action in a positive approach?

• Termination, Oral Reminder, Written Reminder

• Oral Reminder, Termination, Written Reminder

• Oral Reminder, Written Reminder, Termination

• Written Reminder, Termination, Oral Reminder

What are the advantages of the Positive Approach to discipline?

• Increases turnover, fosters poor work relations

• Reduces costs, avoids grievances

• Creates inconsistent rule enforcement

• Encourages chronic rule breaking, increases problems

What is the main goal of Employee Assistance Programs?

• To enforce strict disciplinary actions

• To increase employee turnover

• To assist employees with personal problems

• To create workplace conflicts

What is the main role of the supervisor in discipline?

• To avoid correcting mistakes

• To establish framework of orderly discipline

• To encourage chronic discipline problems

• To create disorderly conduct

What is the main aspect covered by the physical security of a hotel?

• Security of the guests

• Security of the people

• Security of the systems

• Security of the machineries

What is the main goal of a disciplinary and grievance procedure? (Choose 2 answers)

• To create workplace conflicts

• To encourage misconduct

• To avoid discipline issues

• To handle issues promptly