TQMS SCOPE

What is the primary goal of TQM?

• To improve customer satisfaction
• To reduce costs
• To enhance employee satisfaction
• To increase market share

Which of the following is a principle of TQM?

• Customer focus
• Cost reduction
• Employee training
• Market expansion

What does ISO stand for?

• International Organization for Standardization
• International System of Operations
• Internal Standard of Operations
• Integrated System of Optimization

Which year was the ISO 9001:2015 standard published?

• 2015
• 2010
• 2008
• 2005

What is the main focus of ISO 9001:2015?

• Quality management
• Financial management
• Environmental management
• Risk management

Which industry can apply TQM principles?

• All industries
• Healthcare only
• Manufacturing only
• IT services only

How often should a company review its quality management system?

• Annually
• Monthly
• Biannually
• Quarterly

What is a key benefit of implementing ISO 9001:2015?

• Improved efficiency
• Increased costs
• Reduced quality
• Decreased customer satisfaction

Who is responsible for quality in a TQM approach?

• Everyone in the organization
• Quality department
• Top management
• External auditors

What does the 'P' in PDCA cycle stand for?

• Plan
• Prepare
• Prevent
• Process