Customer Service Quiz

What did the agent do when the customer's image got cut off?

• Scheduled an appointment

• Submitted missing proof request

• Shared the access code

• Processed reorder for 8x10

What did the agent do when the customer wanted to know the outfit details?

• Got the student's information and shared the retake day details

• Got the student's information and processed reorder

• Got the student's information and shared the appointment details

• Get the student's information and check the sit session package share the outfit details

What did the agent do when the customer wants to order picture from 2018?

• Got the student's information and shared the access code

• Got the student's information and processed reorder

• Got the student's information and shared the retake day details

• Shared hold image timeframe, then get the details, filled and send the copyright release form

What did the agent do when the customer was unable to login?

• Get the details check it from your end and provide the steps and if the cx face the same issue share the troubleshooting steps

• Got the student's information and shared the appointment details

• Got the student's information and processed reorder

• Got the student's information and shared the retake day details

If the customers contact needing to change or cancel an appointment within 24 hours what we have to do?

• Inform the customer about the 24-hour cancellation policy and offer to reschedule the appointment if possible.
• Ignore the customer's request and proceed with the original appointment
• Charge the customer a fee for changing or canceling the appointment
• Agents must direct the customer to the Local Office via Phone Call

If customers are upset about any Cancellation Fee charges, what should we do?

• Address the customer's concerns, review terms and conditions, and potentially waive the fee as a goodwill gesture.
• Blame the customer for not reading the terms and conditions
• Contacts must also be transferred to the Local Office

• Offer a discount on future services instead of addressing the cancellation fee

PR - GY25 BW Area - Order/Appointment Help

• Please call them at 704-628-4600.

• Please call them at 704-628-0046.

• Please call them at 704-628-4060.

• Please call them at 704-628-4560.

How to handle BW AREA PHOTODAY CONTACTS?

• I recommend contacting our local office directly by emailing them at [e-mail] for further assistance.

• I will be happy to transfer you to them

• you will need to contact the local office. Please call them at 704-628-4600.

• II recommend contacting our local office directly by emailing them at [e-mail] for further assistance

IDENTIFYING LOB USING ORDER NUMBER. LT0203538948

• Commencement

• JCP Studio

• Fastlane

• Mycollections

Select the Credit Cards below which can be accepted for online payments

• • American Express

• • Discover

• • MasterCard

• • Visa