Business Studies Section 2

Successfully organisations do not achieve goals by chance but by following a deliberate process know as:

• Planning

• Co-ordination

• Management

• 
  Controlling

Which of the following is a theory that suggests people are motivated by five levels of needs?

According to Maslow's hierarchy of needs theory, which of the following is a lower-order need?

• 
  Self-actualization

• Safety

• 
  Esteem

• 
  Social

Which of the following does Herzberg's two-factor theory of motivation focus on?

• 
  Hygiene Factors & Motivators

• 
  Promotions & Reward

• Needs & Wants

State a benefit of delegation.

What is the process of providing employees with the knowledge and skills needed to perform their job effectively?

Which of the following is an advantage of internal recruitment?

• It brings in fresh perspectives

• It saves time and money

• 
  It avoids creating internal competition

• It increases diversity in the workplace

What is a characteristic of democratic leadership?

Which of the following is NOT an example of internal communication?

• Employee newsletters

• Press releases

• 
  Memos

• Intranet

What is a characteristic of laissez-faire leadership?