Search Header Logo

Written Final Assessment RSS

Authored by Tester User

English

Professional Development

Used 1+ times

Written Final Assessment RSS
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

23 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When is it NOT appropriate to Special Fare?

Correcting a Royal Caribbean Error 

Reapplying a promotion that has fallen off.

Honoring an e-quote from a previous Inbound Sales call.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: When special faring a reservation to a previous rate, it is important that all affected components are special fared back to the original amounts. 

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What package item is not available to pre-reserve on an Interport sailing?

Shore Excursions

Spa Treatments

Travel Protection

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the below listed would be the correct procedure to follow when adding an additional Hotel Room for a Family booking on an Alaskan Cruisetour? 

Book the reservation then send an email to royalcruisetours@rccl.com with the booking information so the Cruisetour department can manually add the additional hotel room price.

Book the family stateroom as normal, and Special Fare the 5th guest DOWN to reflect the additional hotel room charge.

Book the family stateroom as normal, and Special Fare the 5th guest UP to reflect the additional hotel room charge, using the SGF1 option code.

Book the family stateroom as normal, then add a hotel package to the second reservation.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A part of good communication is active listening. Active listening includes doing what?

Ask probing questions and acknowledge what the caller has said.

Ask closed questions and offer compensation.

Make sure you always speak before the guest does, so you can maintain control of the call.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What FCC’s are eligible to be applied via Real time Redemption?

CWC

GSS

NRD

Goodwill/Incident


All of the Above

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the below Overpayment statuses mean that both Resolutions and Leadership are unable to reject the original overpayment? [Select all that apply]

Authorized

Requested

Posted

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?