BSA Quiz - Lobby

Quiz
•
Professional Development
•
Professional Development
•
Hard

Samantha Allen
FREE Resource
7 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
30 sec • 5 pts
Your guest greeting should always be...
Disinterested
Warm
Sincere
Dismissive
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Guests should be greeted/acknowledged within _ minute(s) of being seated.
1
2
5
10
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Beverage should be delivered within _ minute(s) (except cocktails).
1
3
5
10
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What should always be presented before beverage service?
A handshake
A smile
An appetizer
Savory bar snacks
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
When should you offer a refill for a beverage?
Within 1 minute of glass 2/3 empty
Within 2 minutes of glass 2/3 empty
Within 1 minute of glass empty
Within 1 minute of glass 1/3 empty
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Item should be presented with what when possible?
A pen
Two hands
A napkin
A drink
7.
MULTIPLE SELECT QUESTION
30 sec • 5 pts
Which of the following should always be included in any guest interaction?
Anticipatory Service
Guest Name
Personalize Service
Warm/sincere closing and appreciation
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