BSA Quiz - Lobby

Your guest greeting should always be...

• Disinterested

• Warm

• Sincere

• Dismissive

Guests should be greeted/acknowledged within _ minute(s) of being seated.

• 1

• 2

• 5

• 10

Beverage should be delivered within _ minute(s) (except cocktails).

• 1

• 3

• 5

• 10

What should always be presented before beverage service?

• A handshake

• A smile

• An appetizer

• Savory bar snacks

When should you offer a refill for a beverage?

• Within 1 minute of glass 2/3 empty

• Within 2 minutes of glass 2/3 empty

• Within 1 minute of glass empty

• Within 1 minute of glass 1/3 empty

Item should be presented with what when possible?

• A pen

• Two hands

• A napkin

• A drink

Which of the following should always be included in any guest interaction?

• Anticipatory Service

• Guest Name

• Personalize Service

• Warm/sincere closing and appreciation