Part 3 Bid and Tender Management

Which phase of the DMAIC cycle focuses on sustaining the gains made during improvement?

• • Define

• • Measure

• • Control

• • Improve

What is the first step in the DMAIC cycle?

• Measure

• Analyse

• Improve

• Define

During which phase of DMAIC are statistical tools most likely used?

• Improve

• Measure

• Define

• Analyse

What is the first stage of Kurt Lewin's Change Management Model?

• Change

• Refreeze

• Move

• Unfreeze

In Lewin's model, which stage involves making the change permanent?

• Unfreeze

• Change

• Move

• Refreeze