2.3.3 - Managing Quality

What is the core concept of quality?

• Meeting or exceeding expectations

• Minimizing costs

• Maximizing profits

• Increasing production speed

Which of the following is NOT a way to measure quality?

• Reliability

• Durability

• Performance

• Popularity

What does quality in goods primarily focus on?

• Employee satisfaction

• Marketing strategies

• Physical attributes

• Customer service

Which of the following is an example of quality in services?

• A durable pair of shoes

• Friendly and efficient service at a cafe

• A car that runs smoothly

• A smartphone with a clear display

Why does quality matter to customers?

• It ensures they get their money's worth

• It complicates the buying process

• It reduces the variety of products

• It increases the price of products

How does quality build trust?

• By reducing product variety

• By offering discounts

• By consistently delivering quality

• By increasing advertising

What is quality control?

• A process of inspecting and testing products

• A method of reducing employee workload

• A way to increase product prices

• A process of marketing products

What is an example of quality control in action?

• A manager scheduling shifts

• A cashier processing payments

• A waiter serving food

• A chef taste testing every dish

What is the main goal of quality assurance?

• Catching defects before they reach the customer

• Reducing marketing costs

• Preventing defects from happening

• Increasing production speed

Which of the following is NOT a component of quality assurance?

• Process improvement

• Employee training

• Documentation

• Increasing product prices