Customer Service

Which skill is crucial in customer service to understand and connect with the customer's feelings?

• Patience
• Product Knowledge
• Quick Learning
• Empathy

What is an essential skill in customer service that involves understanding and connecting with the customer's feelings?

• Patience
• Product Knowledge
• Quick Learning
• Empathy

Which skill is crucial in customer service to maintain composure and provide top-notch service?

• Patience
• Empathy
• Clear Communication
• Quick Learning

Tags

CCSS.RL.2.6

CCSS.RL.8.3

What is essential for solving customer issues and providing excellent service?

• Quick Learning
• Product Knowledge
• Empathy
• Clear Communication

Tags

CCSS.RI.7.2

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.8.1

CCSS.RL.9-10.2

Which skill is important in customer service to avoid creating mistrust with customers?

• Reading between the lines
• Quick Learning
• Product Knowledge
• Empathy

What helps prevent miscommunication with customers by understanding their unspoken needs?

• Empathy
• Quick Learning
• Product Knowledge
• Reading between the lines

Tags

CCSS.RI. 9-10.2

CCSS.RI.11-12.2

CCSS.RL.11-12.2

CCSS.RL.8.2

CCSS.RL.9-10.2

Which skill is crucial in handling unexpected customer situations and providing quick solutions?

• Patience
• Product Knowledge
• Quick Learning
• Clear Communication

Why is excellent customer service crucial for business success?

• To increase product variety
• To attract more customers
• To reduce operational costs
• To improve employee satisfaction

Tags

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.7.2

CCSS.RL.8.1

CCSS.RL.9-10.2

What is the goal of 'closing' in customer service?

• Ensuring customer satisfaction
• Handling complaints
• Product promotion
• Quick resolution