June 2024 Coordinator Gathering

The Managed IT Service (MITS) provides ________ -focused information technology resources and management to support your school district’s technology infrastructure.

Which of the below are benefits of the MITS service?

• Strategic planning and technology consulting and support provided by subject matter experts

• Predictable, cost-contained approach for fully managing IT systems.

• Onsite Instructional technology support, Instructional PD training and software support.

• Formal training for users, the delivery of training sessions and other technology-related professional development.

The Managed Services Coordinator ...

• ... acts as the single point of contact for district administration for matters relating to technology

• ... returns teacher's lunch trays to the cafeteria if placed near a computing device.

• ... installs UPS devices and records information for inventory.

• ... serves as the district’s secondary technology advocate and strategist

The Service Desk provides a _____ point of contact for school district staff to request technology service or report technology issues they are experiencing. The SCRIC Service Desk operates from 7 AM to 4:30 PM, Monday through Friday, and analysts provide remote technical analysis, problem solving, and first level diagnostics.

The Regional Information Center manages the procurement of IT equipment and software from beginning to end, including:

• Obtaining quotes or developing RFP or bid documents compliant with BOCES procurement requirements.

• Building specialized computing devices to solve the mysteries of quantum physics

• Managing the requisition process including validating funding sources and issuing purchase orders.

• Coordinating with vendors and service providers

The Managed IT Service provides and fully _______ the accounts for RIC Services including Active Directory, Service-Now, Office 365, and Google Apps for Education.

The Service Desk provides a single point of contact for school district staff to request technology service or report technology issues they are experiencing. The SCRIC Service Desk operates from _:____ __ _:____, Monday through Friday,

The location of a file is referred to as which of the following?

• Input

• Output

• Processing

• Storage

A DSP ________ scenario, is used as an exercise in the training of SCRIC employees.

The SCRIC technical teams work together to provide network security, set standards, ensure ________________ of systems, complete information technology projects and handle more complex technology issues that can’t be resolved by the service desk or field technicians.