Business Communication Session 2

Please mention your OHR ID

What is the name of the formula we learnt today to better structure our response?

• SCTAT

• SCPAT

• STRAP

• SCRAP

One should try to stick to one idea per email. True or False ?

• True

• False

What does "R" in SCRAP stands for ?

• Repetition

• Resolution

• Revision

• Revolution

Which rule should one follow while replying to a confusing email?

• Rule of Thumb

• Rule of Grunt

• Rule of One

• Rule of Reply

In an email, tone plays a vital part. True or False?

• True

• False

Below is a sample email. Select the correct structure for response- 

Dear Jim,

1- In the meantime, please halt work on the building immediately until we can take steps to conduct the work properly.

2- I attended the site of 21 Union Street today.

3- If you have any questions, please do not hesitate to call me 

4- We need to replace the current materials with those we recommended in our original plans, which I’ve attached.

5- I noticed parts of the roof are already showing damage because the correct insulation material has not been used.

• 1,2,3,4,5

• 2,5,4,1,3

• 5,3,1,2,4

• 3,4,1,2,5

Which of the below is not a part of the TIC rule?

• Thank you

• Can/Could you

• I’ 'd like to/Love to

• I will not be able to

You receive an email where the customer has provided too many options. What should be your response?

• I’d like/love to be able to get back to you as quickly as possible on this.

• Can/could you help me understand what I need to do to help?

• Can/could you clarify which of the options you’d prefer?

• I’d like to/love to provide you with what you need.

Select the stage which is NOT a part of the KH Interaction cycle-

• Greeting

• Agreeing

• Replying

• Delivering

• Closing