COM114 Chapter 1

The process of understanding messages is called

• encoding

• decoding

• feedback

What are verbal utterances, nonverbal behaviors and visual images that are used to convey meaning?

• messages

• receivers

• noises

What kind of mistake is it?

• encoding error

• decoding error

What kind of mistake is this?

• encoding error

• decoding error

When having a business meeting, you should choose a meeting room that is light, spacious and comfortable. Which communication context affects your choice?

• Physical

• Social

• Historical

• Psychological

If you want to ask someone for a favor, you need to approach them when they are in a good mood. What context dictates this?

• Physical

• Social

• Psychological

• Historical

It is easier to do business with people you know well. Which context is this due to?

• Physical

• Psychological

• Social

• Cultural

Japanese people thing that eye contact should be avoided to show respect, whereas in Western countries consistent eye contact shows respect. Which context explains it?

• Physical

• Historical

• Psychological

• Cultural

You are thinking carefully what to write in an essay. What communication setting is this?

• Intrapersonal

• Interpersonal

• Impersonal

A teacher gives a lecture to 40 students. What communication setting is this?

• Interpersonal

• Small-group

• Public

• Mass