AOS 3 Operations Management

What is the relationship between business objectives and operations objectives?

• Business objectives are independent of operations objectives.

• Business objectives inform the objectives of the operations department/system.

• Operations objectives inform the business objectives.

• Operations strategies are not related to business objectives.

How are operations objectives achieved?

• Through random actions.

• By ignoring business objectives.

• Through implementation of various strategies/actions.

• By focusing solely on financial goals.

What does operations management consist of?

• Only the production of goods

• Only the production of services

• All activities in which managers engage to produce goods or services and the transformation of inputs into outputs

• Only the transformation of inputs into outputs

What does the operations system determine?

• The marketing strategy

• The costs of production and quality of finished products

• The human resource policies

• The financial accounting methods

What does the operations system impact directly?

• Marketing and sales

• Human resources and training

• Revenue, costs, quality of output, and profits

• Legal and compliance issues

What is the primary concern of operations management?

• Marketing strategies

• Financial planning

• Strategies to efficiently and effectively create, operate, and control the transformation of inputs into outputs

• Human resource management

What are the outcomes of effective operations management?

• Decreased customer satisfaction and reduced sales

• Satisfied customers, increased sales, and achievement of business objectives

• Increased production costs and lower quality

• Higher employee turnover and reduced efficiency

Which of the following is NOT a strategy included in operations management?

• Management of materials

• Quality management

• Waste management

• Marketing management

When will maximum business competitiveness occur?

• When the marketing strategy is optimized

• When the operations system is optimized

• When the financial system is optimized

• When the human resources system is optimized

How is maximum business competitiveness achieved?

• By increasing the price of products

• By reducing the quality of output

• By creating maximum quality and quantity of output at the lowest possible cost

• By hiring more employees