Consumer rights and responsibilities

Why could the consumer seek some redress under Australian consumer law in the following scenario?

James used his hover board for the first time, and it burst into flames.

Select all correct answers.

• The product wasn't safe.

• The product didn't match the description made by the salesperson.

• The product came with hidden costs.

• The product wasn't of a reasonable quality.

Why could the consumer seek some redress under Australian consumer law in the following scenario?

Indira bought a watch that looked beautiful but did not tell the time. The store owner said it was a dress watch and wouldn’t give her a refund.

• The product didn't do all the things that a person would normally expect it to.

• The product didn't match the description made by the salesperson.

• The product didn't meet any extra promises made about performance, condition and quality.

• The product wasn't of a reasonable quality.

Why could the consumer seek some redress under Australian consumer law in the following scenario?

Rocky purchased a t-shirt that shrank to the size of his hand after it had been washed, despite him following the washing instructions.

• The product didn't do all the things that a person would normally expect it to.

• The product didn't match the description made by the salesperson.

• The product didn't meet any extra promises made about performance, condition and quality.

• The product wasn't of a reasonable quality.

Why could the consumer seek some redress under Australian consumer law in the following scenario?

Osman purchased a pen and was assured he could buy refills for it. When he went to buy a refill, he was told the company no longer supplied these.

• The product didn't do all the things that a person would normally expect it to.

• The product didn't have spare parts and repair facilities available for a reasonable time after purchase.

• The product didn't meet any extra promises made about performance, condition and quality.

• The product wasn't of a reasonable quality.

Why could the consumer seek some redress under Australian consumer law in the following scenario?

Liam had some curtains made for his house but the blind that was installed is crooked.

Select all correct answers.

• The service wasn't delivered in a reasonable timeframe.

• The product didn't have spare parts and repair facilities available for a reasonable time after purchase.

• The service didn't achieve the results the consumer had agreed to.

• The service wasn't provided with acceptable care and skill.

The chart shown indicates the number of food products recalled in Australia between 2014 and 2023.

How many food products were recalled in 2020?

• 76

• 80

• 109

• 100

Based on the data shown in the chart, select the statement that best represents the trend in the number of food products recalled.

• The number of food products recalled has remained the same.

• The number of food products recalled on average has increased over the last decade.

• The number of food products recalled has decreased over the last decade.

• The number of food products has remained the same with the exception of 2018 and 2020.

The chart shown demonstrates the reasons food products were recalled in the last five years.

What was the reason most food products were recalled in 2022?

• Undeclared alergens

• Chemical contamination

• Labelling errors

• Foreign matter

This chart shows the number of recalls by product category from 2014 to 2016.

Which categories demonstrated improvement over the period shown?

• Cars and Beauty

• Electrical and Home & Garden

• Kids and Electrical

• IT and Fashion

Using the chart shown, reorder the following Fair-Trade products from least volume sold to most volume sold in 2022.

• Bananas

• Tea

• Cocoa bean

• Coffee

• Flowers and plants