Attend to Customers Promptly

How do you check if customer is ready to order? What do you take note of?

• Ask customers politely if they are ready to order. Take note of the body language

• Ask if they want to go to the washroom

What information should you share before taking the customers order?

• Where the cashier is

• Current promotional items

What other information can you offer to enhance the customer’s dining experience?

• Recommend the house dessert 

• Directions to our other outlets

What do you need to take note of when taking customers order? How do you take order?

• Customer's budget and if they have a sweet or savoury palette

• Listen attentively, record order accurately and repeat customer’s order 

What information do you need to take note of when letting customers know of the food preparation?

• The duration the food will take to be prepared and the operational peak hours of the outlet

• Where the kitchen is