Peningkatan Kepuasan Pelanggan
Quiz
•
Professional Development
•
1st - 5th Grade
•
Medium
Moch Malik
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bagaimana dampak kepuasan pelanggan terhadap reputasi perusahaan?
a) Tidak Ada Dampak
b) Meningkatkan Reputasi
c) Menurunkan Reputasi
tidak ada dampak
meningkatkan reputasi
menurunkan reputasi
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Individu atau organisasi yang membeli atau menggunakan produk atau jasa secara rutin yang ditawarkan oleh sebuah perusahaan disebut
Penyedia Eksternal
Vendor
Pelanggan
Rekan Bisnis
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini jenis jenis pelanggan, KECUALI
Pelanggan Internal
Pelanggan Eksternal
Subcontractor
Pelanggan Antara (Distributor)
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini indikator kepuasan pelanggan, Kecuali
Quality & Assurance
Safety and Responsiveness
Leadership
Service and Delivery
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut Indikator Penting dalam Quality & Assurance, Kecuali
Produk yang dikirim telah memenuhi spesifikasi permintaan pelanggan.
Perawatan, pemasangan, dan tangki penyimpanan dilakukan dengan baik
Tube, VGL dan Cradle bekas pakai dalam kondisi baik.
Frekuensi Re-Inspection di Pelanggan
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang dimaksud dengan pelanggan internal?
Pelanggan yang berasal dari luar perusahaan
Pelanggan yang bekerja di departemen penjualan
Karyawan atau departemen lain di dalam perusahaan yang menggunakan produk atau jasa
Pelanggan yang tidak terlalu penting bagi perusahaan
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Manakah di antara berikut yang bukan merupakan faktor kepuasan pelanggan?
Kualitas produk atau jasa
Harga yang murah
Pelayanan yang responsif
Kecepatan pengiriman
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