eLearning Review

What is the purpose of a label? (Select all that apply)

• The label is for the delivery address only.

• The label verifies that a pickup fee has been paid (if applicable).

• The label links the package to a record and provides UPS with a complete picture of the package.

• The label enables proper billing and transportation.

If the customer does not want to pay the pickup fee for a new shipment, what are the alternatives for a customer for getting the package to UPS?

• Hand the package to any UPS driver

• Take to any location that accepts UPS packages

• Place in a UPS Drop box

• Place it in a mailbox

What are the three steps of the Return process?

• Create a label from ups.com

• Obtain a label from the shipper or UPS

• Attach the label to the package

• Give the packages to UPS or schedule a pickup

True or False. UPS charges a fee for all pickups.

• True

• False

A business operating out of a home is a ______.

• Residential stop

• Commercial stop

UPS Worldship is a free online system available to account customers who ship more than __ packages a week.

• 5

• 20

• 25

• 30

The shipper is calling to confirm the time that the driver will be by for the scheduled pickup. This an example of what type of call?

• Return

• Pickup

• Delivery Change Request

True or False. The shipping fee is the cost associated with having the package retrieved from a shipper's location.

• True

• False

How do you determine if the pickup fee has been covered by the shipper?

• Check IVP

• Enter the tracking number on ups.com

• Check the return label on ups.com

"End of day" for residential deliveries is typically what time?

• 6pm

• 7pm

• 8pm

• 9pm