Call center

What is the best greeting for a call?

• Thank for calling, my name is ...

• Sure, I can help you with that

• May I have your phone number?

What is a good example of call-closing?

• I'm glad we were able to resolve your issue. Have a great day,

• Let's continue this conversation tomorrow.
• I'll call you back later.
• Alright, bye now.

What does KPI mean?

• Key Performance Index
• Key Progress Indicator
• Key Performance Insight
• Key Performance Indicator

What does ASAP mean?

• As you said

• As soon as posible

• A song and present

What does EOD mean?

• End of Duty
• End of Discussion
• End of Day
• Every Other Day

What does BIC mean?

• Best In Class

• Business Identification Code
• Bank Identifier Code
• Bank Identity Code

What does OT mean?

• Outpatient Treatment
• Over Time
• Occupational Therapy
• Occupational Training

What is an acronyms?

• An acronym is a greeting.

• An acronym is a word to call someone.

• An acronym is a word formed from the initial letters of a name or phrase, with each letter pronounced individually.

What does FCR mean?

• Full Customer Report
• Final Customer Resolution
• First Call Resolution
• Fast Call Response

What does FYI mean?

• Frequently Yawning Inside
• Find Your Identity
• For Your Intelligence
• For Your Information