service 02

True or False: Team members that is more than one month and are positioned in the station should be certified.

• TRUE

• FALSE

True or False: Store shall refer to any merchandising guidelines to make sure all merchandising materials are updated.

• TRUE

• FALSE

What are the Gracious Host Standards in greeting our customers particularly on the TONE OF VOICE?

What are the Gracious Host Standards in greeting our customers particularly on WAVING?

What are the Gracious Host Standards in greeting our customers particularly on FACIAL GESTURE?

True or False: Drinks and condiments are served at the counter after ordering.

• TRUE

• FALSE

____________ is the time spent by the customer from the time they are greeted by the cashier, give their orders, until payment is complete.

____________ starts when customer receives the receipts and ends when the customer’s order number is called or displayed in the claim monitor

If all orders are ready except for one pending item, can dispatcher call the customer to claim only the ready items?

• YES

• NO

Give one of the 3 ways to execute 'Going The Extra Mile'