Test Unit 7

What is Intercompany?

• The grouping of customers for cases from our lead centers.

• The process of merging two companies.

• The method of internal communication within a company.

• The strategy for marketing products internationally.

What do our lead centers have?

• Their own customers with clients that travel.

• A network of international offices.

• A dedicated marketing team.

• A financial advisory service.

What happens when clients come to the Americas and need assistance?

• We will open a case.

• We will refer them to another office.

• We will provide them with a travel guide.

• We will offer them a discount.

What does the FGA USA Office oversee?

• The network in the Americas and is the alarm center for the Americas.

• The financial operations of the company.

• The marketing strategies for the Americas.

• The human resources department.

What percentage of our revenue do intercompany cases make up?

• More than half.

• Less than a quarter.

• About one-third.

• Exactly half.

What is the role of sister offices or lead centers in the intercompany process?

• They handle all cases globally.

• They have their own customers that are travel insurances or assistance companies in their own respective countries.

• They only handle cases in the US.

• They do not handle any cases.

What happens once it is determined that the client is in the Americas?

• The case is closed.

• The sister office will handle the case.

• The lead center will proceed to submit a case to the US office.

• The client is transferred to another country.

Which of the following is the first step mentioned in the opening steps for Intercompany cases?

• Found a Provider

• Opened A Case

• Created a VOB and a HIPAA

• Enrolled the VOB

What does VOB stand for in the context of the document?

• Verification of Benefits

• Verification of Business

• Verification of Billing

• Verification of Budget

Which step comes immediately after contacting a provider in the opening steps for Intercompany cases?

• Enrolled the VOB

• Created a VOB and a HIPAA

• Confirmed the VOB was received

• Opened A Case