SURVEY

Email

Name

Age

Gender

• Male
• Female

1.Which one of the below do you prefer?

• Net Banking
• Directly visiting the banks

2. If you chose net banking, What kind of digital platforms do you use for online transactions?

• Bank's application
• Digital Wallets
• UPI Platform

3.If you do not use net banking, Why don’t you use it?

• a. I don’t know how to use it
• b. I don’t trust online platforms
• c. I don’t feel it is safe and secure
• d. I don’t have a smartphone/computer
• e. I don’t know to read/write

4. Reasons for preferring directly visiting a bank over net banking(IF YOU HAVE CHOSEN DIRECTLY VISITING A BANK)

• Personalized customer service,
• sense of security and trust
• More access to cash and cheque services

5.Reasons for using digital platforms(if you have chosen net banking )

• a. Easy/convenient
• b. Saves time and money
• c. Facilitates e-commerce transactions

6.What is the gadget that you often use for online banking?

• a. Mobile phone
• b. Home computer
• c. Net center computer