Tujuan penerapan pelayanan prima bagi hotel adalah ...
Pelayanan Prima (Dasar-Dasar Perhotelan)
12th Grade
•19 Qs
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Pelayanan Prima (Dasar-Dasar Perhotelan)
Quiz
•
Professional Development
•
12th Grade
•
Medium
I Suhartana
Used 4+ times
FREE Resource
19 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Meningkatkan pendapatan hotel
Meningkatkan kepercayaan diri hotel pesaing
Memberikan pelayanan kepada pegawai hotel
Menjaga nama baik pribadi
Meningkatkan daya saing pribadi
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Melayani tamu dengan keterampilan kerja yang baik masuk dalam unsur pelayanan prima ...
Attitude
Attention
Action
Ability
Appearance
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Memberikan tindakan nyata saat melayani tamu masuk dalam unsur pelayanan prima ...
Attitude
Attention
Action
Ability
Appearance
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Menjaga penampilan diri yang baik saat melayani tamu masuk dalam unsur pelayanan prima ...
Attitude
Attention
Action
Ability
Appearance
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Menawarkan bantuan kepada tamu yang bingung saat hendak memasuki lift, masuk dalam unsur pelayanan prima ...
Attitude
Attention
Action
Ability
Appearance
6.
CLASSIFICATION QUESTION
3 mins • 6 pts
Kelompokkan jenis pelayanan prima yang tepat sesuai dengan departemennya
Groups:
(a) Front Office
,
(b) Housekeeping
,
(c) Food and Beverage
Mengganti guest supplies di kamar tamu
Menyiapkan tagihan tamu yang akan check out
Memilih bahan masakan yang berkualitas
Memeriksa daftar kedatangan tamu
Menggunakan teknik pembersihan sesuai SOP
Memberikan rekomendasi hidangan ke tamu
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Rutin berolahraga merupakan contoh melakukan personal grooming dalam hal ...
Kebersihan diri
Kebugaran jasmani
Busana yang baik
Merias diri
Memperhatikan postur tubuh
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