CSS Knowledge Check 3.2

CSS Knowledge Check 3.2

Professional Development

5 Qs

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CSS Knowledge Check 3.2

CSS Knowledge Check 3.2

Assessment

Quiz

Professional Development

Professional Development

Medium

Created by

Cait Taulbee

Used 6+ times

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a good transition statement that can lead to closing a sale?

Are you ready to buy this?

Do you want to buy this today or come back later?

Would you like that folded or left on the hanger?

Are you sure that's the shirt that you want to buy?

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Suppose a customer's purchases total $52.14 and the customer gives you $60.25. What's the correct change using the fewest number of bills and coins possible?

A $5 bill, 2 $1 bills, 1 dime, 1 penny

A $5 bill, 3 $1 bills, 1 dime, 1 penny

A $5 bill, 3 $1 bills, 11 pennies

A $5 bill, 2 $1 bills, 11 pennies

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where are large bills, such as $50s and $100s, typically placed within a cash register?

In the compartment with the $20s

In the compartment with the $10s

Wherever there's the most room

Below the cash drawer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Approximately what percentage of Americans use a credit or debit card for at least some of their purchases?

80-90%

50-60%

30-40%

10-20%

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if a customer argues that they are owed extra change, you don't think they're right, and they escalate their tone?

Escalate your tone to match the customer's tone

Call a supervisor immediately

Deny the customer's request

Call security

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