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BPO revision

Authored by Kappu Kappu

Financial Education

University

Used 9+ times

BPO revision
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17 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does BPO stand for?

Business Process Outsourcing

Business Performance Optimization

Business Process Optimization

Business Product Outsourcing

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a common reason companies use BPO services?

Increase regulatory compliance

Reduce costs

Increase in-house staffing

Decrease business complexity

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What differentiates KPO from BPO?

KPO involves high-end knowledge work while BPO involves routine tasks

KPO is limited to IT services while BPO is not

KPO is cheaper than BPO

KPO deals only with manufacturing processes

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does HRO stand for?

Human Resource Optimization

Human Resource Outsourcing

Human Relations Outsourcing

  • Human Resource Operations

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary focus of IT (Information Technology)?

Managing financial assets

Developing, maintaining, and using computer systems and software

Providing healthcare services

Conducting market research

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary characteristic of a voice process in BPO?

Email communication

Direct verbal communication with customers

Data analysis

Market research

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of a non-voice process in BPO?

Customer service call center

Technical support via phone

Data entry and form processing

Telemarketing

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