3.12 CSR in Operations Management

Corporate social responsibility refers to management’s awareness of the social and environmental consequences of its actions.

• True

• False

A disadvantage of managing an operations system in a socially responsible

way is

business, improve efficiency and reduce costs in the long term.​ (a)  

• Time consuming
• Improve efficiency

Whilst the primary focus of an operations manager is to improve the efficiency and effectiveness of the business’s production process, they must also focus on how the business’s activities may impact the wellbeing of ​ (a)   and the environment.

• customers
• society
• suppliers

Corporate social responsibility (CSR) is the ethical conduct of a business beyond legal obligations, and the consideration of social, economic, and (a)   impacts when making business decisions

Corporate social responsibility is when a business only

adheres to and considers its legal obligations when making

business decisions.

• True

• False

A business that recycles inputs that would otherwise be

discarded during its operations, considers the amount of waste

generated from ​ (a)  

• production of outputs
• processes

One CSR consideration for outputs that a business can address is:

• offering customers an incentive for returning a used product,

  such as an empty plastic bottle, so that it can be properly

  recycled or reused.

• sourcing materials locally for production.

One CSR consideration for outputs that a business can address is:

• offering customers an incentive for returning a used product,

  such as an empty plastic bottle, so that it can be properly

  recycled or reused.

• sourcing materials locally for production.

Businesses can produce products that customers can

dispose of in a responsible manner to minimise waste

• CSR considerations for inputs

• CSR considerations for processes

• CSR considerations for outputs

A business can utilise highly accurate and efficient

machinery and technology to minimise waste

• CSR considerations for inputs

• CSR considerations for processes

• CSR considerations for outputs