THE PERFECT APOLOGY

THE PERFECT APOLOGY

University

8 Qs

quiz-placeholder

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THE PERFECT APOLOGY

THE PERFECT APOLOGY

Assessment

Quiz

English

University

Easy

Created by

Andrea Gómez

Used 1+ times

FREE Resource

8 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Was the U.S. hit by a heavy snowstorm in the winter of 2007?

2.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Did the snowstorm cause hundreds of flights to be canceled?

3.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Were passengers on Jet Blue planes allowed to leave the plane immediately after their flight was canceled?

4.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Did people stay inside the plane on the ground for 11 hours?

5.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Was the CEO's public apology one of the reasons this story is memorable?

6.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Did the CEO express regret for the anxiety, frustration, and inconvenience caused to the passengers?

7.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Did the CEO offer compensation to every passenger?

8.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Did the CEO fail to follow the three rules for a perfect apology?