Demo

When a customer wants to suggest a way to improve a product or service, they would ____.

• have a query

• offer a solution

• report a problem

• make a complaint

If a customer is unsure about a policy or procedure, they would ____ the business.

• have a query

• offer a solution

• report a problem

• make a complaint

The amount of time it takes for a business to respond to a customer is known as the ____.

• report a problem

• customer support

• customer loyalty

• response time

When a customer informs a business about a problem with a product or service, they ____.

• offer a solution

• make a complaint

• report a problem

• have a query

If a customer is unhappy with a product or service, they would ____ to the business.

• offer a solution

• make a complaint

• report a problem

• have a query

When a customer provides details about what went wrong, they are ____ .

• expplaining the issue

• making a complaint

• reporting a problem

• having a query

After a business addresses a customer's problems, they may ask the customer to ____ on the experience.

• have a query

• offer a solution

• get feedback

• make a complaint

Customers who continue to buy from a business and recommend it to others demonstrate ____.

• response time

• customer loyalty

• customer support

• report a problem

The team within a business that assists customers with questions, concerns, and issues is the ____.

• response time

• customer loyalty

• customer support

• customer support department