OTC/Payments ISO Test of Knowledge

Henkel Corporate Culture consists of?

• Purpose, Values, Leadership Commitments

• Purpose, Vision, Leadership Commitments

• Purpose, Strategy, Values

What is the purpose of our company?

Where can you find the organizational structure for the whole process?

• Sharepoint

• VISO

• Signavio

Our GBS+ Strategy is set till year?

• 2024

• 2025

• 2026

The Quality Policy and Goals are stored on:

• Signavio Document Storage

• Global ISO SP Site

• Henkel Portal

Who is our GBS+ Corporate Vice President?

Quality Policy undergoes yearly revisions

• True

• False

What does HCB stands for?

This provides information regarding the team's performance in terms of certain metrics.

• CCA

• FMEA

• KPI

This documents the alignment between GBS+ and the business partners in terms of the solutions/services provided.

• Service Level Agreement

• Process Documentation

• Key Performance Indicator