Consumer Protection Act 2019 Quiz

Who is considered a consumer according to the Consumer Protection Act 2019?

• Aisha, a person who receives goods/services for free or as gifts

• Ishika, a person who hires services for a consideration paid or promised

• Prisha, a person who buys goods for resale

• A person who uses goods without the approval of the buyer

What is the purpose of the Consumer Protection Act?

• To delay the settlement of consumer disputes

• To encourage unethical malpractices by businesses

• To safeguard the interests and rights of consumers

• To promote unfair trade practices

What is the significance of the 2019 amendment to the Consumer Protection Act?

• It introduced the concept of product liability

• It excluded online purchases from consumer rights

• It limited the scope of consumer protection

• It removed all consumer rights

What rights does the Consumer Protection Act provide to consumers?

• Right to monopolize the market

• Right to consumer awareness

• Right to unhealthy environment

• Right to unfair trade practices

What is the responsibility of consumers according to the Consumer Protection Act?

• To ignore quality marks

• To not insist on cash memos

• To not file complaints for any loss

• To be quality-conscious while purchasing goods/services

What is the role of the District Forum under the Consumer Protection Act?

• To file complaints on behalf of consumers

• To handle complaints where the value does not exceed Rs. 20 lakh

• To send goods for testing in a lab

• To entertain complaints exceeding Rs. 1 crore

What is the purpose of consumer organizations in India?

• To exploit consumers

• To spread consumer ignorance

• To educate consumers regarding their rights

• To increase unfair trade practices

What is the right to safety as per the Consumer Protection Act?

• Right to be protected against hazardous goods and services

• Right to unhealthy environment

• Right to monopolize the market

• Right to unfair trade practices

What is the importance of customer feedback in improving product quality?

• It is irrelevant for product development

• It is crucial for enhancing product features

• It hinders the innovation process

• It delays the product launch

What is the jurisdiction of the National Forum under the Consumer Protection Act?

• To entertain complaints where the value exceeds Rs.1 crore

• To entertain complaints where the value does not exceed Rs.20 lakh

• To entertain complaints where the value exceeds Rs.1 crore

• To entertain complaints where the value exceeds Rs.1 crore