The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity issues. The user claimed the device functioned on Wi-Fi but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

The device never had a proper SIM card installed.

MDM was never properly set up on the device.

S/MIME certificates were corrupted and needed to be reloaded.

Bluetooth on the device was disabled by mistake.

Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

Editing the sender policy framework

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

The channel is reserved for licensed band use.

The channel selection is defective, contact the manufacturer.

The channel must be unblocked by the vendor.

The device requires a firmware update to unlock the channel.

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

The charge port contains foreign objects, such as lint.

The phone requires a firmware update to address charging issues.

The phone’s battery has swelled, preventing the utilization of the charge port.

The phone has experienced water damage, thus the battery is not charging.

HDMI Blocked due to Copy Protection Which of the following is the MOST likely cause of the error?

The projector does not support the necessary HDCP protocol.

The HDMI cannot carry the signal from the DVD to the projector.

The user needs to switch from HDMI to a cable standard such as DisplayPort.

The user needs to enable copy-protected sources in the projector’s settings.

A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?

Visually inspect the motherboard capacitors.

Verify all case fans are operational.

Check that the BIOS version supports the installed CPU.

Compare the software requirements with the installed RAM.

A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

Docking station with DisplayPort

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Test the RAM in different slots, one at a time.

Remove and test the power supply.

A technician is replacing the RAM on an entry-level server with hot-swappable components. Which of the following should the technician do NEXT?

Verify that the OS supports hot swapping the RAM

Replace the RAM while the server is at a cool temperature

Replace the RAM while the server is running

Power down the server completely and then replace the RAM

A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

Boot into the BIOS and enable the TPM on the new motherboard

Use data recovery software to find and recover the hard drive information

Access the BIOS and select to rebuild the degraded RAID array

Return the replaced motherboard back to the computer

While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

Close other video software and retry.

Adjust the conference software to a compatible resolution.

Switch the video from the webcam to "conference" mode.

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

The screen needs to be recalibrated.

The screen is physically damaged.

The screen rotation is incorrect.

The touch-pen battery is depleted.

A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

Restart the computer and run system diagnostics.

Reinstall the webcam software and drivers.

Which of the following describes the main difference between T568A and T568B cabling standards?

The green and the orange cables are interchanged.

The T568B data transfer rate is higher than T568A.

T568A is used in blue cables, and T568B is used in green cables.

The standards use different cable connectors.

Which of the following describes metered utilization of cloud resources?

Payments made only for resources that are used

Resources provisioned instantly

Resources pooled to increase computing power

Implementation of rapid elasticity

If a laptop has been returned for a screen repair and the owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop, the first step the repair technician should take is to ensure the backlight is functioning as expected. If the backlight is faulty, the screen may appear to be broken, but it may only be dim or too dark to be visible.

Ensure the backlight is functioning as expected.

Replace the screen, as the customer insists.

Recommend the usage of an external display instead.

A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

Verify the socket type and manufacturer.

Try to set as many pins as possible.

Install an adaptor to create a universal socket.

Find a compatible motherboard for the CPU.

Network and Computer Hardware Quiz

Authored by Mr. Alphonse

Other

11th Grade

Used 2+ times

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49 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionality?

DNS server

Port forwarding

Perimeter network

Universal PnP

DHCP server

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the MAXIMUM power PoE+ provides?

15.4W

30W

60W

95W

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A technician is preparing to set up a gaming computer with the following components: Discrete, high-end graphics card Video capture card High-end processor Multiple hard drives USB 3.0 hub Sound card Which of the following options is the MOST important for the technician to consider before building the gaming computer?

Redundant power supply

Modular power supply

20-pin vs. 24-pin power adapter

Power supply wattage rating

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following cloud models maintains access, even when a local internet outage occurs?

Private

SaaS

Community

Public

MULTIPLE SELECT QUESTION

30 sec • 1 pt

A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following should the user confirm are available on the PC before making the purchase? (Select TWO).

M.2

SAS

SCSI

SATA

PCIe

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?

Transmit power settings

Security settings

Firmware version

Location

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A user frequently edits large files and saves them locally on a laptop. The user has recently begun experiencing performance issues and needs a cost-effective hardware upgrade. Which of the following is the best way to meet the user's requirements?

Upgrade the memory

Upgrade to a larger GPU

Upgrade to an SSD

Upgrade to a faster CPU

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Network and Computer Hardware Quiz

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionality?

Which of the following is the MAXIMUM power PoE+ provides?

Which of the following cloud models maintains access, even when a local internet outage occurs?

A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following should the user confirm are available on the PC before making the purchase? (Select TWO).

The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?

A user frequently edits large files and saves them locally on a laptop. The user has recently begun experiencing performance issues and needs a cost-effective hardware upgrade. Which of the following is the best way to meet the user's requirements?

A technician is installing the RAM for a graphics workstation. Which of the following is special purpose memory used by graphic controllers?

A team is having issues with paper jams on a printer that the team shares with other teams. The team that is having issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not stay attached to the cable. Which of the following tools is needed to fix this issue?

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